Need a hand?

Contact Pointers And Hooks, LLC at pointersandhooks@gmail.com.

Report a game issue

Tell us your phone model, browser or app version, and what happened. Include the level, mode and a screenshot if it helps. If a score request shows an error reference, include that too.

Coins and equipment

On supported browsers, choose a coin pack in Coins & Gear to pay through the Pointers And Hooks store using cards or an available wallet such as Apple Pay. Use the Return to Duck Frenzy link after checkout. Coins go to the saved player that opened the purchase, after the store confirms payment. Reopen Coins & Gear if delivery is delayed. For a website payment or refund question, email support with your store order number; never send card details. Website purchases do not add official contest attempts or supplies.

Compatible Google Play versions offer coin packs for your saved player. Purchased coins are separate from the daily earned-play limit. Spend them on supplies, permanent gear, or 15-second extra point tokens at 50 coins each. A pending payment credits coins only after Google verifies it. Reopen Coins & Gear or use Restore purchases if a verified credit is delayed. Refunds remove the purchased coins; when they were already spent, future earned or purchased coins first cover the adjustment. Official contest supplies and attempts cannot be bought.

Open Coins & Gear to check your balance, recent rewards and permanent unlocks. Sign in and save your player before a ranked run to earn coins. Offline practice does not earn coins. If a reward is delayed, reconnect and open that page within 24 hours so the server can recheck your recent rounds. Retry a failed unlock safely; the same equipment cannot charge coins twice.

Compatible Google Play versions can offer optional purchases, rewarded videos and automatic ads between completed runs. A verified Remove Automatic Ads purchase suppresses automatic ads while leaving reward videos optional. Google Play confirms your local price before payment. Restore Google Play purchases from Coins & Gear using the game account that made the purchase. The browser game has no native Google Play checkout. Reward-video coins appear only after the provider verifies them with the server. Reopen Coins & Gear to recover a delayed verified reward; never pay or send anyone a code to claim one.

Remove or correct your player data

If you saved a player, sign in to your player account to recover it on a new phone or use Delete game account and player. Deletion removes its online game data, leaderboard entries and game email login. It does not delete your email inbox or ChatGPT account. If you linked both sign-in methods, use the email login to delete them together.

Forgot your game password? Enter your email on the player account page and choose Reset password. For a ChatGPT sign-in, use that provider's recovery process. Never email us your password or a verification code. If deletion was interrupted, return to your player page to finish, or contact us below.

To request deletion or correction of your saved player information and associated scores, include your nickname and the affected leaderboard: Classic, Outfitted or both. We may need more information to identify the right entry and verify the request. You can request help even if you cleared browser data or changed phones.

Clearing app or browser data alone does not remove a public score. Images already downloaded or shared cannot be updated by the game. The Privacy Policy explains retained game data and your choices.

Report a nickname or location

Email the nickname, leaderboard mode and the content you want reviewed. A screenshot can help us find the entry.